We’d love to hear from you! Whether you have a question about your order, need help choosing the perfect accessory, or simply want to say hello, we’re here to help. Please reach out via our contact form or email, and we’ll get back to you as quickly as possible. Your happiness means everything to us, and we’re always happy to assist.

Q: Are your products handmade?
A: Yes! Every item is carefully handmade with love and attention to detail, meaning no two pieces are ever exactly the same.

Q: Do you accept custom orders?
A: At the moment, I offer my own designs and collections. However, I’m always happy to hear from customers about ideas, and I may be able to make small adjustments to suit your needs.

Q: How will my order be packaged?
A: Every order is carefully prepared and beautifully presented. Your accessory will arrive in a delicate white organza gift bag, finished with ribbon and pretty stickers, making it feel truly special, whether it’s a gift for yourself or someone you love.

We carefully process and ship all orders within 1–3 business days, ensuring your items are on their way quickly and with care.

To be eligible for a return, items must be in their original condition, unworn, and with all packaging intact. Once we receive and inspect your return, a refund will be issued if applicable. Please note that shipping costs are non-refundable, and return postage is the responsibility of the customer unless the item is faulty or damaged upon arrival.

For your convenience, we accept a variety of secure payment options through Shopify. You can pay using major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure, so you can shop with confidence.

Miss Alice Couture is active on Instagram, Facebook, and TikTok. We regularly share updates on new collections, behind-the-scenes insights, and styling inspiration. Following our socials is a great way to stay connected and be the first to know about upcoming launches and exclusive offers.

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Poppy Brooch | Silky Red Satin with Black Beads

What Our Customers Think!

Packaged with care

Quick despatch

Secure Payments & Satisfaction

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